Ron Polka, Jr.

Sr. Lead Service Designer @ Hilton

Over the last 14 years, I’ve immersed myself in a human-centered approach to delivering value for customers and the business across a wide variety of industries, including B2B (IT management, healthcare, agriculture) and B2C (hospitality, retail). I’ve worked on challenges for physical, service, and digital experiences. I spent a lot of time learning about customer experience, human-centered design, and innovation (when I’m not reading classical Russian literature).